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Engineering & Technology

Technical Support Engineer

Sinii Studios

Accra, Ghana · Full-time

Salary

₵4,500 - ₵7,000/month

About the role

Provide technical support to users and resolve issues. Troubleshoot problems, document solutions, and escalate complex issues. Help improve user experience through feedback.

Requirements

2+ years technical supportTroubleshooting skillsCommunicationCustomer service

Qualifications

  • Diploma or Bachelor's in IT/Computer Science
  • Experience with ticketing systems
  • Knowledge of common technical issues
  • Basic networking understanding

What we value

Excellent customer service skillsPatient and empatheticQuick troubleshooterClear communicatorPositive attitudeCommitment to user satisfaction